Policies

Returns Policy North American - Trade Policy North American - Short Discount Policy Foreign - Trade Policy Foreign - Short Discount Policy Short Discount Titles Application for Credit HANCOCK HOUSE PUBLISHERS US ADDRESS: ORDERS 1431 Harrison Avenue Blaine WA USA 98230 CDN ADDRESS: ORDERS 19313 Zero Avenue Surrey, BC V3S 9R9 PHONES / FAXES / EMAILS: Phone: 01-(604)-538-1114   Toll Free Ph: 1-800-938-1114     Fax: 01-(604)-538-2262   Toll Free Ph: 1-800-983-2262      Email sales@hancockhouse.com  Returns Policy Credit Only No Cash Refunds Prices Subject to Change Without Notice All titles listed in our catalog (except remaindered titles or special sale priced items) are fully returnable, provided that they meet the following conditions: They are 100% in resalable condition, i.e. there is no damage by customer price stickers, etc. We have given written permission for return Original invoice number, date and discount are enclosed There are no returns for 6 months from date of purchase The freight must be paid by customer For returns with no permission or invoice, returns will be credited at 50% of retail price. Trade Policy Add $10 for shipping and handling to each order under $200 Shipping is free for orders over $200 1- 4 Books = 20% 100-249 Books = 42% 5-49 Books = 40% 250-499 Books = 43% 50-99 Books = 41% 500 or More = 44% All orders under $200 retail MUST be prepaid Add $10 for shipping and handling to each order under $200 Shipping is free for orders over $200.00 Minimum Trade Order $25 North American - Short Discount Policy CREDIT: We honor NA accounts that have established credit 2 or fewer copies of a single title 10% Discount over 2 copies of a single title 15% Discount 25+ Mixed titles 20% Discount Foreign - Trade Policy 1 - 4 Books: 20%, Customer pays Freight 5+ Books: 50%, Customer pays Freight All orders MUST be prepaid $50 minimum order All foreign orders are nonreturnable Payment: All billings are in US dollars & shipped from Blaine WA USA. Our administrative offices are in Canada All transactions are cleared through our Canadian bank. Visa & MC: all billings in US dollars converted to Canadian $. Checks or Money Orders: must be drawn on a Canadian correspondent bank and must be bank encoded or we cannot complete order. We are able to accept Paypal. Indicate this method in the 'comments' box and we will send you a 'request for payment' through our Paypal account. Wire Transfer: We accept money wired to our account. Please add a $15 service fee. Email sales@hancockhouse.com for more information. Foreign - Short Discount Policy PAYMENT: All orders must be Prepaid SHIPPING: No FREE Shipping 1 or 2 copies / single title 15% Discount over 2 copies / single title 20% Discount over 25 Mixed titles 25% Discount The maximum discount for Signed Numbered Limited Editions is 15% All Non-NA accounts must Pre-pay Orders - no foreign accounts Minimum order of $50.00 retail to qualify for any discount Short Discount Titles (Limited Editions, Limited Editions of regular Trade editions or short run titles) A Short Discourse of Hawking A Short Discourse of Hawking Limited Edition Abominable Snowmen Altai Snowcock America's Bigfoot: Fact not Fiction Arab Falconry Arab Falconry - Limited Edition Arab Falconry - Patrons Edition Auks: Alcidae Bigfoot Times Birdkeeping the South African way DVD (1-5) Brown Eared Pheasant Cheng and the Golden Pheasant Classical Falconry Compleat Falconer Cracidae Crimson-Bellied Tragopan Cutting Up the North Duck Hawking Eagle Dreams Falconry in Literature Falconry Uncommon Falconry and Hunting in Arabia Frank L. Beebe the Artist Fidget's Freedom Game Bird Breeders Handbook Hancock House Encyclopedia of the Lories Hancock House Encyclopedia of the Lories Limited Edition In the Footsteps of the Russian Snowman Life of Osprey Loo Falconry Meet the Sasquatch Northern Goshawk Pheasants of the World Raptors at Risk Red-Cockaded Woodpecker Shaheen Wildlife of Southern Forests The Yowie Application For Credit (Application MUST be COMPLETED IN FULL to update our computer records) Company or Business Name: _______________________________ Street Address: ______________________________ Mailing Address: _____________________________ Postal Code: _____________________ Phone: (____) __________________ Fax: (____) __________________ E-Mail: _____________________ Web: _________________________ Home Address: __________________________________ Postal Code: _______________________ Phone: ____________________ Fax: (____) _______________________ E-Mail: __________________________ Web: ____________________________ Business Status (Check One): Corporation ( ) Partnership ( ) Sole Proprietorship ( ) Name of Individual Applying: _________________  Position: _________________ If business is incorporated, list names of officers; if a partnership, list names of partners; if a sole proprietorship, list name of proprietor: _________________________________________________________________ _________________________________________________________________ Credit References: Bank Name: ___________________________________ Branch #: _____________________________________ Acct. #: _______________________________________ Branch #: _____________________________________ Acct. #: _______________________________________ Business References: (include phone number) (1)_______________________________________________________________ (2) _______________________________________________________________ (3) _______________________________________________________________ I/We make application for credit with Hancock House Publishers and certify that all statements given for the purpose of opening this account are true. I/We authorize verification of the above facts. I/We accept the following terms of credit and agree to abide by the same if the account is opened: Net 30 days, 2 percent per month service charge on balances unpaid after 30 days. Prices subject to change without notice where listed. Racking/shelving are provided on LOAN only. The legal title to all goods represented by invoices shall not pass from the vendor to the purchaser until payment in full has been made by the purchaser. Signature of Applicant: ____________________________ Date: ________________ Signature of Applicant: ____________________________ Date: ________________ RE: LOAN OF DISPLAY RACK: It is hereby agreed that the display units listed below are the property of Hancock House Publishers Ltd. and are on loan for the exclusive display of books and products supplied by Hancock House Publishers. Display Racks on Loan (1 - New spinner rack @ $350.00 value) Agreed to by: ____________________________________ Date: _______________ Signature: ____________________________________ Subscribe to our Newsletters to keep up to date Copyright © 2009 Hancock House Publishers. All Rights Reserved.