SHIPPING GUIDELINES

Shipping costs are determined by many factors, particularly package size/weight and mode of delivery. Canadian orders are subject to 5% GST. Washington State orders are subject to variable sales tax according to region; the sales tax is calculated on the items ordered only and is separate from shipping costs.

When you place an order online with us you have the option to choose “surface” (cheaper, but slower) or “air” (more expensive, but faster) as a shipping method. Based on your choice, the shipping department will select the most economical routing for your order. If you have a specific request or question regarding shipment, please contact us by email or phone before placing your order.

Contact sales@hancockhouse.com (or call toll free 1-800-938-1114) to enquire about shipping options, shipping times, and costs for your particular order.

Please allow sufficient time for your order to arrive before contacting the office to trace an undelivered order:

Surface mail in Canada takes up to 1 week for delivery.

US surface (media) mail can take up to 3 weeks to be delivered.

Below is an outline of general shipping costs and considerations. Please contact the sales department for specific costs related to your order.



NORTH AMERICA

Canada

Surface mail: Surface mail costs within Canada depend on package size and weight. Packages that are too large or heavy to be sent via regular surface mail will be sent parcel post.

Canada post expedited mail: Orders $50 and up are automatically sent via trackable post, unless other arrangements have been made with the office in advance. Allow approximately 1–7 days for delivery. Rates are based on destination and package weight. Minimum rates, based on surface mail rates for regular-sized (5.5x8.5 in.) books, are as follows:

BC — $8.00
AB — $9.00
MB & SK — $10.00
ON & QC — $11.50
Maritimes — $12.50
Yukon/NWT/NT — $12.50

Add $1.50 for each additional regular-sized book.

Airmail and large-size shipments: For airmail rates or shipping costs for larger and heavier books, contact the office.

 
United States

US standard: $3.50 for each regular-sized (5.5x8.5 in.) book. Larger/heavier books may have higher shipping costs. All orders are sent by US media unless otherwise requested. Allow approximately 1–3 weeks for delivery.

US expedited: Orders $50 and up are sent via traceable mail. First book $8.00 plus $1.50 for each additional regular-sized (5.5x8.5 in.) book. Larger/heavier books may have higher shipping costs. Allow approximately 2–5 days for delivery.

US large-size shipments: Large parcels (multiple books) in the US are shipped via FedEx and rates are always calculated on weight. Note that larger format books (8x11 in.) are often heavier and cost more to ship. Contact the office for a shipping quote in advance of placing a large order.

 



INTERNATIONAL

International shipments are shipped airmail from our US warehouse, usually by USPS Priority Mail or ITS.

large shipments: Freight consolidation is used for large international shipments. Please contact the office for shipping details and quotes before placing your order.

 



CONTACT INFORMATION


Head Office Canada
19313 Zero Avenue
Surrey, BC V3S 9R9

 

US Office
1431 Harrison Avenue
Blaine, Washington 98230



Phone: 604-538-1114
Toll-free phone: 1-800-938-1114

Fax: 604-538-2262
Toll-free fax: 1-800-983-2262

Email: sales@hancockhouse.com

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