Policies
Shipping & Sale Policies for General Public
Pre-order Policy
- Pre-orders or back-orders placed may be charged if the customer is willing to wait for the product to arrive and be shipped. This period is typically less than 90 days, if longer, you will be notified or your order will be refunded.
- Prices are subject to change without notice.
- Cancellation or refunds of pre-orders or back-orders is available at anytime if you contact us at 1-800-938-1114.
Domestic Trade Policy (North America)
Please Note: As of 2022, our North American trade orders are being fulfilled by University of Toronto Press distribution services. Please visit UTP Distribution for standard trade orders.
We continue to handle and fulfill our specialty trade titles ourselves.
| 1 - 4 Books = 20% | 10-49 Books = 42% |
| 5 - 9 Books = 40% | 50+ Books = 45% |
| (Effective July 1, 2021) | Spinning Book Rack- Please inquire |
- Titles may be assorted to qualify for discount
- Orders under $250.00 retail will be billed freight (Effective March 1, 2014)
- Shipping is free for orders over $250.00 retail (Effective March 1, 2014)
- Minimum trade order is $25 retail
Domestic Short Discount & POD Policy (North America)
CREDIT: We honor North American accounts that have established credit
| 1 - 4 copies of a single title | 10% Discount |
| 5 + copies of a single title | 25% Discount |
Wholesale Policy
- Please contact us to inquire.
Foreign (Outside of North America) - Trade Policy
| 1 - 4 Books: | 20%, Customer pays Freight |
| 5 + Books: | 50%, Customer pays Freight |
Foreign (Outside of North America) - Short Discount & POD Policy
| 1 - 4 copies of a single title | 10% Discount |
| 5 + copies of a single title | 25% Discount |
- All orders must be prepaid
- No free shipping
- Titles may be assorted to qualify for discount
- $50 minimum order
- All foreign orders are nonreturnable
Payment
- All billings are in US dollars & shipped from Blaine, WA, USA.
- Our administrative offices are in Canada
- All transactions are cleared through our Canadian bank.
- Visa & MC: all billings in US dollars converted to Canadian $.
- Checks or Money Orders: must be drawn on a Canadian correspondent bank and must be bank encoded or we cannot complete order.
- We accept Paypal.
- Wire Transfer: We accept money wired to our account.
Please add a $15 service fee.
Email sales@hancockhouse.com for more information. - The maximum discount for Signed Numbered Limited Editions is 15%
- All Non-NA accounts must Pre-pay Orders - no foreign credit accounts
- Minimum order of $50.00 retail to qualify for any discount
European buyers may want to consider purchasing from Gazelle Book Distributors who are our overseas distributor.
Returns Policy
- Credit Only
- No Cash Refunds
- Prices Subject to Change Without Notice
All titles listed in our catalog (except remaindered titles or special sale priced items) are fully returnable, provided that they meet the following conditions:
- They are 100% in resalable condition, i.e. there is no damage by customer price stickers, etc.
- We have given written permission for return
- Original invoice number, date and discount are enclosed
- There are no returns for no fewer than 3 months and no more than 12 months from date of purchase
- The freight must be paid by customer
- For returns with no permission or invoice, returns will be credited at 50% of retail price.