Policies

Pre-order Policy

  • Pre-orders or back-orders placed may be charged if the customer is willing to wait for the product to arrive and be shipped. This period is typically less than 90 days, if longer, you will be notified or your order will be refunded.
  • Credit card information is held securely for phone orders until time of transaction if not processed directly through our website.
  • Prices are subject to change without notice.
  • Cancellation or refunds of pre-orders or back-orders is available at anytime if you contact us at 1-800-938-1114.

Returns Policy

  • Credit Only
  • No Cash Refunds
  • Prices Subject to Change Without Notice

All titles listed in our catalog (except remaindered titles or special sale priced items) are fully returnable, provided that they meet the following conditions:

  • They are 100% in resalable condition, i.e. there is no damage by customer price stickers, etc.
  • We have given written permission for return
  • Original invoice number, date and discount are enclosed
  • There are no returns for no fewer than 3 months and no more than 12 months from date of purchase
  • The freight must be paid by customer
  • For returns with no permission or invoice, returns will be credited at 50% of retail price.

 

Trade Policy

1- 4 Books = 20% 100-249 Books = 42%
5-49 Books = 40% 250-499 Books = 43%
50-99 Books = 41% 500 or More = 44%

 

  • Add $15 for shipping and handling to each order under $250.00 retail (Effective March 1, 2014)
  • Shipping is free for orders over $250.00 retail (Effective March 1, 2014)
  • Minimum trade order is $25 retail

  

North American - Short Discount Policy

CREDIT: We honor NA accounts that have established credit

2 or fewer copies of a single title 10% Discount
over 2 copies of a single title 15% Discount
25+ Mixed titles 20% Discount

 

Foreign (Outside of US/Canada) - Trade Policy

1 - 4 Books: 20%, Customer pays Freight
5+ Books: 50%, Customer pays Freight
  • All orders MUST be prepaid
  • $50 minimum order
  • All foreign orders are nonreturnable

 

Payment:

  • All billings are in US dollars & shipped from Blaine WA USA.
  • Our administrative offices are in Canada
  • All transactions are cleared through our Canadian bank.
  • Visa & MC: all billings in US dollars converted to Canadian $.
  • Checks or Money Orders: must be drawn on a Canadian correspondent bank and must be bank encoded or we cannot complete order.
  • We are able to accept Paypal. Indicate this method in the 'comments' box and we will send you a 'request for payment' through our Paypal account.
  • Wire Transfer: We accept money wired to our account.
    Please add a $15 service fee.
    Email sales@hancockhouse.com for more information.

Foreign (Outside of US/Canada) - Short Discount Policy

PAYMENT: All orders must be Prepaid

SHIPPING: No FREE Shipping

1 or 2 copies / single title 15% Discount
over 2 copies / single title 20% Discount
over 25 Mixed titles 25% Discount
  • The maximum discount for Signed Numbered Limited Editions is 15%
  • All Non-NA accounts must Pre-pay Orders - no foreign accounts
  • Minimum order of $50.00 retail to qualify for any discount