Policies

Pre-order Policy

  • Pre-orders placed will not be charged until stock has arrived and item is ready to be shipped
  • Credit card information is held securely until time of transaction
  • Prices Subject to Change Without Notice
  • Cancellation of pre-orders is only available before transaction date

Returns Policy

  • Credit Only
  • No Cash Refunds
  • Prices Subject to Change Without Notice

All titles listed in our catalog (except remaindered titles or special sale priced items) are fully returnable, provided that they meet the following conditions:

  • They are 100% in resalable condition, i.e. there is no damage by customer price stickers, etc.
  • We have given written permission for return
  • Original invoice number, date and discount are enclosed
  • There are no returns for no fewer than 3 months and no more than 12 months from date of purchase
  • The freight must be paid by customer
  • For returns with no permission or invoice, returns will be credited at 50% of retail price.

 

Trade Policy

1- 4 Books = 20% 100-249 Books = 42%
5-49 Books = 40% 250-499 Books = 43%
50-99 Books = 41% 500 or More = 44%

 

  • Add $15 for shipping and handling to each order under $250.00 retail (Effective March 1, 2014)
  • Shipping is free for orders over $250.00 retail (Effective March 1, 2014)
  • Minimum trade order is $25 retail

  

North American - Short Discount Policy

CREDIT: We honor NA accounts that have established credit

2 or fewer copies of a single title 10% Discount
over 2 copies of a single title 15% Discount
25+ Mixed titles 20% Discount

 

Foreign (Outside of US/Canada) - Trade Policy

1 - 4 Books: 20%, Customer pays Freight
5+ Books: 50%, Customer pays Freight
  • All orders MUST be prepaid
  • $50 minimum order
  • All foreign orders are nonreturnable

 

Payment:

  • All billings are in US dollars & shipped from Blaine WA USA.
  • Our administrative offices are in Canada
  • All transactions are cleared through our Canadian bank.
  • Visa & MC: all billings in US dollars converted to Canadian $.
  • Checks or Money Orders: must be drawn on a Canadian correspondent bank and must be bank encoded or we cannot complete order.
  • We are able to accept Paypal. Indicate this method in the 'comments' box and we will send you a 'request for payment' through our Paypal account.
Paypal
  • Wire Transfer: We accept money wired to our account.
    Please add a $15 service fee.
    Email sales@hancockhouse.com for more information.

Foreign (Outside of US/Canada) - Short Discount Policy

PAYMENT: All orders must be Prepaid

SHIPPING: No FREE Shipping

1 or 2 copies / single title 15% Discount
over 2 copies / single title 20% Discount
over 25 Mixed titles 25% Discount
  • The maximum discount for Signed Numbered Limited Editions is 15%
  • All Non-NA accounts must Pre-pay Orders - no foreign accounts
  • Minimum order of $50.00 retail to qualify for any discount